I called and talked to a friendly person that answered all of my questions honestly. I wanted to get a tattoo of two bluebirds from the movie Snow White, one on each of my wrists I told the person on the phone that I needed someone that didn't drink or do drugs. He reassured me that the tattoo artists at the shop were professional. Be Be got on the phone and talked to me and I went right down and was treated with the utmost courtesy. Be Be drew a design that I instantly loved and then she went to work. The conversation was fun and lively and my older son and I enjoyed spending time in the beautiful tattoo salon. The environment is peaceful and the employees are highly professional. This is my sixth tattoo and by far the best experience I have ever had in a tattoo parlor. If you are looking for a clean, professional environment to get a piece of art then Fallen Leaf is the place for you to get your tattoo done. Be sure and tell Be Be that Rain sent you! :)