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| - I'm giving Mastercuts a 1 star review because I cannot give them 0. Horrible experience !! On September 30th, 2015 I went into Mastercuts last minute because I was going on my anniversary vacation with my boyfriend the following day. I walked in and showed the stylist what I was wanting done on my hair. It was an Ombre. Which I have posted pictures as well. During my visit the stylist: Lacey was very kind and made conversation with me the entire time. But when I was done I expected her to blow dry my hair fully and maybe even style it a little just so I could see the final outcome . When I asked her to do this she told me this service would cost extra money ?? On top of the 100 I was already paying for my ombre I said no thank you , that I could go home and do it for free... as my hair was still wet I couldn't really tell how my hair looked , I payed and left her a 25$ tip. I was sure it looked great, and it took almost 3 hours to complete .
Well when I arrived home I blow dried it and began to straighten it. Before I could even finish straightening my hair I burst into tears.... it was horrible . Nothing like I asked for. I took a few pictures, sent them to my boyfriend, who gave me the money to get my hair done .. he called me right away and knew I was upset. He called Mastercuts right away and spoke with Shelby the Manager . She apologized and told us that she would be more then happy to fix it for me if I could come back in the morning. Well I was unable to do that since I was leaving for vacation. So she informed me that I could get a refund for the 100$ that I payed for the style but not the tip. At first I was mad because she obviously didn't deserve a 25 dollar tip, but whatever. So we followed the steps Shelby told us to do to get a refund... we sent pictures of my hair and the receipt into corporate. Shelby said it would take a few days for the money to go back into my account after they Reviewed my email.
After about a week I still hadn't received my refund nor a call back from corporate. So my boyfriend gives Mastercuts a phone call and asks to speak with Shelby... we were informed that she was on vacation for a few days. We gave her a call back about a week later. She wasn't available.. so we left our name and number for her to call us back. We repeated this process about 5 times. We would call and ask when Shelby would be in, but when we would call her at those times she was somehow "unavailable" At this point we are furious because we feel that Shelby is avoiding to calling us back... Yesterday , when we called Shelby actually answered the phone, so she had no excuse this time.. my boyfriend spoke to her , and she told him that they wouldn't give us a refund . So we are basically screwed out of our 125$. I had to go to frys and buy box dye so that I could fix my own hair before my anniversary trip.. no thanks to Lacey ..
I do not usually write reviews , even for bad service, because I myself work in customer service .. but this was absolutely horrible. I do not recommend this place to anyone , as you see any of those stylists can fuck your hair up and they won't reund your money for you.
Shelby not only lied to us about giving us a refund in the first place , and avoided calling us back, but she also in my eyes did not handle this situation as a manager should have.
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