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| - My experience here wasn't too bad. However, their front desk staff is in need of customer service training. I booked this package deal through expedia. Well I thought it was a cheap deal, until I got here and was told that there's a daily $16.79 + tax resort fee. Wait a minute. You're a smelly hotel, no elevator in the section you're putting me in, it's too cold too use the pool, a tv with only 11 channels and you're charging me how much?
My courtyard room wasn't that disappointing. It had tile floor in the bathroom/small standing shower, a shelf that is very slanted above the sink (you can't put anything on it or it'll roll off), two double beds, an armoire with an iron, ironing board and 6 hangers, 3 drawer dresser, table with a mirror, hair dryer, and 1 night stands. Oh and the light on the night stand doesn't work.
The cons:
#1 air conditoner/heater was set to 70 degrees but at times it felt more like 78 degrees. Temperature isn't stable since it is old.
#2 shower curtain leaks water all over the floor leaving puddles when you take your shower unless you put one of the towels on the floor.
#3 Daily resort fee of $16.79 is a bit high for a hotel that's not on the strip. Can't use the pool since it's 45 degrees outside and what fitness room? Someone posted that there's a fitness room...didn't see it.
#5 when looking out of my window I have a beautiful view of....the trash dumpster and parking garage!
#6 Guests smoking in the casino which you'll have to pass by in order to go to the courtyard from the parking garage/hotel lobby.
#7 Front desk employees, they need to be going through customer service training.
#8 They need to fix the shelf in the bathroom...it's slanted so I couldn't have any bottles standing up right or they'd slide off the shelf.
#9 there's no elevator in the courtyard. So if you don't want to lug your bags up three floors, make sure you request for the first floor.
The positives:
#1 Excellent house keepers, best part of the hotel. That's why they get three stars
#2 Fairly close to the strip and to shopping areas. CVS is just up the road.
#3 They have a Starbucks there, but it's run by the casino so if you run out of money on your app you'll have to pay the difference in cash.
#4 courtyard rooms are clean.
#5 I guess there were some kind of disturbance that I security was very visible in the courtyard
#6 the courtyard is located directly adjacent to the main building. You walk 10steps outside the main building and you're in the Courtyard.
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