I've gone to this Bruegger's a number of times because it is about 30 seconds away. The convenience is the only thing that keeps me going back. The employees get my order wrong about half the time. They are constantly out of many varieties of bagels. The manager is an unpleasant person and I have seen him yell at employees on a number of occasions.
Today\s experience may have been my last at this location. I ordered a chai tea and was charged. The employee then told me the machine wasn't even turned on and it would be 20 minutes at least until it would be ready. They did not offer a refund at that point and I just asked for a coffee. The coffee was extremely hot and they had no sleeves for the cup in the entire restaurant. I ended up burning my hand. The employee asked if I wanted room for cream and then proceeded to fill the cup up to the brink. They did not have any cream and they were also out of sugar. All of this happened while the manager was there and while they had FIVE employees working (more employees were there than customers). This store could desperately use a better manager as well as better training for employees.