| rev:text
| - UPDATE: My credit card still has not been refunded as of April 30th for the charged amount of $28.09 on April 7th. The Manager even replied to my review on here stating how I will be refunded but never followed through which is not surprising. The line item on my credit card statement shows "04/07 ROSATIS OLD TOWN LLC SCOTTSDALE AZ 28.09". It was indeed charged to my account.
One of the most bizarre customer service situations I have ever experienced. At one point (still am to some degree), I was concerned about being victim to credit card fraud. I called the number for this location at 5:21pm Friday, April 7th. I ordered a 14'' two topping deep dish and ravioli. I provided my home address (2 miles away) for the delivery. I paid over the phone with my credit card information. I was quoted $42 and charged for the order. I was told the order should arrive in 45 minutes which is standard for most places in my area if ordering before 5:30. My order was placed at approximately 5:25pm. All is well.
6:35 rolls around and the pizza has not arrived - 25 minutes past the estimated delivery time. Okay, no problem that happens sometimes. I called to check on my delivery order status. I was told they did not have an order for my address or under my name, and how people are told to expect at least an hour wait. They said let me check with my manager and placed me on a brief hold, then proceeded to state I hung up on them before my original order was placed. I explained to them I do not know who insinuated I hung up on them and how I was asked for my address, charged for the order, and given an estimated delivery time... apparently I was expected to stay on the phone for the full 45 minutes or someone made a mistake and wanted to blame me instead.
Getting weird. Yet, let's just get the order taken care of. However, thus far no intention on their behalf to resolve anything nor get the order delivered as soon as possible. They continue to tell me they do not have the order, so I retort I want to ensure I am not charged.
They place me on hold. Waiting. Waiting. Waiting some more. 6-7 minutes passes no response. I hang up and call back. Waiting music. Call back again. Waiting music. Call back again. Waiting music. Call back and this time the call goes through and someone answers. I explain how I was placed on hold and no one returned to speak to me. Admittedly, I am getting outwardly frustrated by this point. This person (different than the person on the first call) asks for my personal information again to figure out the problem and places me on hold. 8 minutes go by. Getting extremely frustrated waiting this long a second time complete disregard for me as a customer. I hang up to get someone on the phone again. I proceed to call roughly 7 times in a row where each time someone answers I request not to be put on hold again (surely, I am losing patience) and the person from the first call states "Rosati's please hold" every single time; even though, she knew it was the same customer with the order mishap who has already been waiting over 20 minutes. She clearly did not care and wants me to go away, but I am still the same customer who now has a misplaced order from 90 minutes ago (45 minutes past the estimate) and a pending charge that is not being handled. This is when in the back of my mind I begin to worry if the number I called 480-999-5400 is putting up a front as the Rosati's Old Town pizza location in order to fraud people into providing their credit card customer.
Unfortunately or fortunately (depending on one's perspective), the number appears to be correct for the location. On my last call just after 7pm (call 13 for the night), a person who seems to be a manager answers the phone. In a very frustrated tone and no longer remaining polite, I explain my dismay of the situation and how 30 minutes later my order could have already been delivered by now. Instead, I was placed on hold multiple times then completely ignored in the end. By this time, I already confirmed on my credit statement a charge for $25.09 had been placed from Rosati's Old Town (no idea how $42 became $25 for the charge - someone just messed up, which is fine we all make mistakes m, but didn't want to take accountability and chose to make my evening very difficult). The manager, or at least the individual who represented their self as a manager, said they have my phone number and will call me when they receive confirmation my charge has been cancelled.
Never once an apology or a simple sorry for the inconvenience. Unreal experience. I will need to keep a close eye on my credit card charges until or if I receive a phone call confirming the charge was reverted. But hey, ending up getting Streets of New York instead -- delicious!
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)