I've gotten my 2004 Vespa ET4 serviced here a few times for a tune-up, state inspection, and most recently to get a new engine starter. She's running good as new. From what I was told they only use genuine Piaggo parts on Vespas. No third party stuff. All service and parts are under warranty. If you've broken down and don't have the means to get your scooter to the shop they will offer a pick-up for a very small fee compared to calling a tow truck. Which I think is a plus especially if you're not close in proximity. Mike, the owner, and Bryan, the Vespa technician, are both very knowledgeable, friendly and definitely want you to be satisfied. They also seem to be honest guys. Prices seem a bit on the high end, but hey, it's an official Vespa and Genuine Scooters dealer and the only one around the area that seems to be reliable and know their stuff.