I called another repair service and they couldn't schedule me for two weeks. My washer is holding water, so that just wouldn't do. Based on these reviews, I found Ilya and he came out the next day! Such a relief. He's smart, very patient and ready to answer all the questions I could throw at him. Better yet, he found the issue, located the part and gave me the estimate. I've used that other repair service for more than 15 years. No more. Ilya has a new fan!