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  • I've also been going to bside for years and especially on Sunday nights. Sunday nights were known as 'indie dance' night and whoever was DJing would play some of the best music I've heard in cleveland. A friend and I walked in this past Sunday around 11 and the place wasn't totally packed but that was fine. Definitely wasn't near the crowd bside used to pull in 2-3 years ago. My friend and I order 2 Jameson and ginger ales. We take one sip of our drink and immediately notice a foul taste. My friend is a bartender and she said with the fountain soda guns the co2 tanks will get low- therefore making the soda taste like syrup (aka no carbonation). So we politely call the bartender over because there's no way we can stomach these syrupy drinks. My friend politely informs the female (and only) bartender of the taste and explains that she understands due to her experience in the industry. The bartender scoffs at us and starts frivolously shooting soda into empty glasses. She then suggests that we purchase a ginger beer. After declining (politely) the bar manager comes over and we explain the situation. The bartender then says something to my friend, my friend could not hear her due to the fact there were huge speakers blaring music 10 feet away. My friend asks the bartender what she said and the girl YELLS "I SWEAR EVERYTIME I SAY SOMETHING YOU CANT HEAR ME, my manager is changing the c02 tanks!!" And storms off. The bartender is a skinny white girl with black hair and fair skin. Didn't catch her name but we should have due to how poorly she handled our situation. And no we did not get a new drink, apology, or any sense of decent customer service. Needless to say, I will only go back if there is a special event at Bside. Not impressed! Don't work in the service industry if you have the temper of a 5 year old.
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