The shop itself is not luxurious... so what! I had an excellent experience. Tim was the main person who helped me. The guys picked up my car for service. Before starting the repairs, Tim let me know that the repairs on my car would basically be more than its value. So I decided to get my first new car. Tim took care of everything. I let him know what kind of car I wanted and by the time I came in, the car was ready with freshly tinted windows, the paperwork was ready for signing, there were no surprise fees and Tim even helped introduce me to the workings of my new car.