Walked in to order a beach club sandwich. The lady was really awkward but took my order. I grabbed chips and some cookies, got rang up and sat down to wait. There were about four staff members just sitting around at the tables, not doing anything. I wasn't given a bag to put all my items in so I had to carry it all out individually, which was difficult for me to get in the car with and got home to discover that my sandwich had no bean sprouts in it and no one bothered to tell me if they didn't have any or what. Very unprofessional and disappointing as the other locations I've visited were very friendly, asked questions if need be, and would at least give me a bag for my things.
I called and told them of my experience after discovering my sandwich wasn't what I usually see from other locations. They said they didn't know if I wanted bean sprouts but didn't bother asking me and that they didn't know why I wasn't given a bag. There was nothing said about correcting anything and so I told them I wouldn't be coming back and the staff really needs better training. I understand this is just a fast food place, but have a little pride in your work and some common sense in customer service! If you're supposed to take an order for food, why couldn't anyone ask to make sure I was getting what I paid for?