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  • We needed to carpet a small bedroom before putting our home on the market. We wanted to spend the least amount of money possible for this job since we weren't going to live here to enjoy the new flooring but wanted the room presentable. I explained this to the woman with whom I booked the appointment & to the salesman when he arrived. I had already spoken to Home Depot & received an estimate of $450. to do the job. The Empire Today salesman quoted me $640. until I told him that seemed like a lot. His reply was, "I've never heard that before." When I mentioned that Home Depot could do the job for $450., he was suddenly able to drop his price by $200.. He pointed out that he is paid on a commission basis & that this "deal" would only be a profit of $15.00 for him. I have been in sales for 25 years & have never treated a customer like this. He pressured us into setting an installation date with the possibility of changing it later. Later that day we went to Home Depot & found the lowest price carpet/pad & decided we could complete the job with them for around $350. Needless to say, I cancelled the installation date with Empire Today. I would never recommend them to anyone.
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