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| - This is the first time at Nob Hill Tavern for us; however, it is the 4th Michael Mina restuarant that I have been too. Unfortunately, it was the worst and we will never go back.
We were staying at the MGM and had tickets to KA that night so we wanted to eat somewhere close to the show so that we did not have to rush through dinner. Our reservations were at 7 pm and the show was at 9:30 pm and the theater was right around the corner, less than a 5 minute walk, but the service was so horrendous that we did not even have time for dessert and were still rushing to get to the show right at 9:30.
It was a Tuesday night during non peak season and were unlucky enough to be the guinea pigs for a new waiter ... it was his first night on the floor alone. Don't get me wrong ... we understand everyone gets nervous and may make mistakes their first night out, but this waiter kept making mistakes all night:
1) First, it took him about 15 minutes to even take our orders. When he finally did, I had asked him about a certain appetizer and he said that he had not tasted that dish yet, but he would find out and get back to me. Well, he never came back to tell me so I ended up with no appetizer.
2) My husband ordered the Tasting Menu with the wine pairing. His first course came out and was eaten and we realized that there was no wine pairing that came with it. Had to ask the waiter about it and then we got it, but so much for the "pairing" since the course was already eaten.
3) Our friend had ordered the filet and had asked for the Sweet Onion sauce to come on the side, well, another mistake .. the filet came with the sauce on top of it. We could not wait for another steak to come since we did not get our entrees until 8:30 pm (remember, we had tickets to KA for the 9:30 showing, which we mentioned to both the manager and the waiter when we sat down).
4) There were 4 of us, two couples, so to make the billing issue easier, we had asked the waiter for separate bills when we first ordered. He said "no problem sir" .. but when the bill came, it was not separated. We asked again and when the waiter brought back the separated bill, yes, it was separated, but there were no prices ... it would have been nice if this meant that our entire dinner was comped, but of course it wasn't.
With all of the problems that we experienced ... new waiter or not ... I would think that at a Michael Mina restaurant, the manager would come over to apologize, but that did not even happen. Very disapointing since our dinner for 4 cost us $600+ (and that did not even include dessert since we did not have time to even order any).
The food was tasty, but not mind-blowing enough to get the bad taste of such horrible service out of our mouths.
Sorry Mr Mina .. but your wait staff need quite a bit more training before sending them out on their own. And maybe your restuarant managers need some additional training also?
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