Disappointed to have to write this but my last visit was a complete turnaround from previous experiences.
It wasn't super busy but still took too long to place my order. There were two people in front of me. It was between 5 and 10 mins before I got to place my order. Not sure what was holding them up.
I ordered a #1 combo with a soft drink.
The soft drink was almost all ice. Usually this isn't an issue with dine-in because Chick Fil A employees used to walk the dining room cleaning up, offering refills, checking on orders, etc. Not this time. I kept waiting for someone to make the rounds (there were 8 tables occupied) but it never happened.
My entree was OK.
My side was about 60% of what I would call a normal serving. Not sure why they were so stingy with the potatoes but it was definitely a sub par experience. Since nobody came by to inquire about my experience I didn't provide feedback.
When I got ready to leave I was still thirsty and had been out of my beverage for a while. I went up to the front counter and set my cup down. I stood there for several minutes while employees walked by. Nobody noticed me or stopped to ask if they could help. After seeing a number of people go through the line at the register I gave up on getting a refill and simply left.
No idea why their service has slipped so far but I might as well go just about anywhere else.