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| - Tonight I had probably one of the worst dining experiences I've had in a LOOONNNG time. Lemme preface this by letting you know that my father is a huge fan of this place; my mom and him go weekly, which means they are excellent customers! I was visiting, and although I don't eat burgers, I had a dirty martini--very good dirty martini, so there's that.
This particular night, our waitress was extremely friendly. No she couldn't turn on a heat lamp, but everyone has their weaknesses. "No biggy" I thought..."She's fun!" Then things went down hill, FAST. She mentioned how the cook wasn't there, so the manager was cooking...Yikes. We all ordered our drinks and about 20 minutes later they arrived. So right away I thought, they're backed up, it'll get better...She'll check in on us cause she's nice and friendly. Nope. About 20 minutes after our drinks came she took our very small order (we've now been here for 40 minutes). Throughout the next hour or so everyone around us was getting served. Even the manager came out to talk to a table behind us...As for our table?? NO love. About an hour or so the food came. To be fair, it looked good, and my family enjoyed it. However, while waiting an hour for the food we didn't really see our waitress; I think I asked 2 other waitresses for water about 4 times, and finally got it.
Here's the thing. The food is most likely good, good drinks too, but I've never heard SO MANY excuses. If I had a customer that came to my restaurant weekly, you bet your sweet ass I'd make it right in the end. No such luck at the 'ol Tru Burger.
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