This is another one of those if I could leave zero stars I would! Purchased a brand new A8 off the lot. Had some issues that the mechanics at Audi were unable to diagnose. Fortunately found a local, CARS Complete Auto Repair Specialist (check out their Yelp reviews) that was able to correctly identify the issue. Brought the car back to Audi to do the work and they again told me nothing wrong with the car. Finally had the local mechanic call Audi and then Audi "found" the problem. Moral of the story...if you want to trust someone with your car don't go to the dealership! I also had the disservice of speaking to the GM, James. Just in case the service I received wasn't bad enough he managed to make it worse. Speed of the captain, speed of the ship...it all starts from the top so after meeting with him I have a better understanding of why this dealership is operated so poorly. Fortunately we have been Mercedes owners for over 10 years as well. Needless to say I will not be buying another Audi.