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  • So disappointed with this dealership, we came here after having a bad experience with freeway chevrolet and they kept on insisting that they are far more superior and they don't do business or treat customers poorly like freeway. Came in on a Saturday to purchase a 2017 chevy malibu, with a trade of our 2007 nissan quest. We talked about pricing back and forth and finally agreed with one if we agree to close out the deal that night, we say yes and we wait for finance. The entire time my husband and I kept on asking if we're good and if there's a chance that we would be told that we're not approved, They keep on insisting that we're approved that they just needed to have the finance paperwork signed. We go through finance and sign for the car. Monday comes and they keep telling us that we're approved so far no issues. Sometime during the week, we're now being told that the malibu wouldn't work but they have a definite approval for the 2017 cruze, this is our third time coming in and we're told to come back another day to sign the papers. We ask again if this would fall through and once again we're told "no you're definitely approved just waiting to sign for it" Ben and stephanie insisted that they would make it right and they would get the cruze for us. We come back on monday and are now being told that the cruze is not approved and the only approval they received would be for the sonic and the trade is now off the table. My husband and I are now frustrated with the whole thing but the entire time they kept on insisting that this is it. We test drove the sonic and we asked again if this is real and final, stephanie insisted that it's ours if we agree to the car and we just sign for it. After discussing with my husband we agreed to the sonic, 10 minutes later she comes back to tell us that the only way we can get the sonic is if we agree to a 1000 down payment. My husband and i were livid cause at no point did that even come up. After we said no, She just walks away and moves on to the next. This was a week of back and forth and the verbiage that is used is very misleading. There was no sign of ben anywhere who said that they would make it right. Wasted our time, they had absolutely no intent of doing anything right by us. So disappointed and upset with this dealership. Very bad customer service
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