I'm a loyal hertz customer and rent about a dozen cars per year. I am never impressed with this location. I have had more reservation snafus and high mileage, dirty cars here than any other location including countries where English is a second language! This time the biggest issue is that it is Spring Break for many families and PHX is quite busy. You would think that any travel related business would take that into account and staff up accordingly but not here at Hertz PHX. See my photo. Lines to exit are jammed and long. There are 6-7 exit lanes. Only 2 were staffed and all others closed so they creates a huge bottleneck o exit the lot. 24 min just to exit the rental car lot. Very, very lame.