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  • Since I live around the corner and was starting to price out laminate flooring, I decided to stop in here to see what they had. We went midday on a weekend and while they do have a large selection of laminate hardwood flooring, it didn't seem any of their products included attached padding. I wanted to get a price anyhow with padding included under the floor. Went to the register to ask if I could ask someone for an estimate and was told, "Can you come back another day? We're really shorthanded today." Ummmm ok, I guess I can. I called twice after that, and nobody could assist me any further. Purchased my flooring elsewhere, went back last night to check out quarter round, and the minute we parked the car and were headed towards the door, one of the employees stood in the doorway to advise us that they were closing the doors in 4 minutes. If you want your business to make a profit, you don't stand there telling customers looking to buy product from you that you're closing, making them feel like they're a burden to you at the end of the day. Now, I've worked a "closing" job before and while it is frustrating to try and close and continuously deal with customers, NEVER have I made it clear to the customer that we were closing, or rushed them out of the store! I was so incredibly pissed off that when I finally found the product I wanted to purchase, I decided that their customer service was horrible and I will not spend my money in their store. I will pay more money for the product I need, with better customer service. Piss off Floor Decor.
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