It's aight...my wait time on a Saturday afternoon was 15 mins. Of course, like anywhere else, you come for the basic service, and they will try their best to upsale. Alright, I understand that it may be a requirement for their job, so I kindly reject the suggestion of getting the deluxe package. But then comes the "remove the dents on your windshield" guy, who was so aggressive that I got annoyed, telling me that it's no charge to me, just to my insurance...three times that he tried to get me to use their service. When he realized that he won't be getting the sale, he was a bit huffy and puffy. Whatevs.