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  • My dog is an ADA recognized service animal and has traveled with me every time I've flown to/from my primary residence in Hawaii. I came to this vet clinic, Legacy Animal Hospital, to simply update my dog's rabies vaccine and titer test (FAVN), which is required when traveling to Hawaii. Sadly, this vet clinic is THE WORST I've experienced in the 10 years of owning my dog! I verified/confirmed (several times) the exact vet fees & services my dog would be receiving, both before making an appointment and when I arrived to the clinic at check-in. Upon checking-out, they charged me for an additional service that was not rendered, quoted or disclosed to me prior. They did this to me TWICE! When I brought it to their attention, two of the staff members became hostile and insulting. They raised their voices, became verbally aggressive, made personal attacks towards my character; accused me of lying and "trying to get something for free"! This unprofessional, swindling intimidation tactic is not only unacceptable but it's disturbing. I will definitely take my patronage and my loving dog elsewhere. This clinic has no ethics.
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