I'm so disappointed in the comment the OWNER had to this business. I don't think you all can see my response so I'm posting it on here as a follow up to my review. I'm sooooo upset! How does the owner state she is just a manager when we asked for the owner or manager? How does the owner prefer to let a customer go and "investigate" what happened? I have NEVER heard of such a thing, especially as I have restauranteur friends and they would NEVER allow a customer to leave unhappy. Why ask for a phone number when they will NEVER call you? Why not resolve the matter before the customer leaves? These are questions that run through my head as I am appalled by Mariz's ownership skills in the restaurant business.
Mariz,
Telling us you're the manager and not stating you are the owner is definitely concerning. Especially when you allowed us to walk out the door very dissatisfied with the customer service your server provided. When we refused the dessert because we wanted to get out of there you FAILED to make things right.
If you had pride in good customer service you wouldn't have taken my number as you yet have "called me back" It doesn't take a week to figure out where your staff went wrong, especially when we indicated there was disrespect from your staff.
My review was placed because you allowed us to leave. What business owner allows that? I don't even think a trained restaurant manager would allow a customer to leave unsatisfied. Understaffed is one thing, RUDE and ATTITUDE is another. The fact that YOU, as the OWNER, did nothing speaks volumes. VERY DISAPPOINTED and even if I thought of going back, now that you have done NOTHING in over a week demonstrates you would rather lose loyal customers than resolve TERRIBLE customer service.