Today as I was cycling from Toronto to Port Credit and back - my seat/saddle sheared off unexpectedly mid-cycle - strangest equipment failure I've ever had. Thankfully no injuries, and I was a few kilometres away from Van de Velo Cycle shop - where the owner graciously stopped what he was doing to help me out and get me back on the road home - service and the parts he gave me gratis, no-charge! Friendly, great service, no hesitation in helping out a stranded fellow cyclist - I'll be going out of my way to frequent and support this shop now!