THEY ARE SLUM LORDS . Turn Key is Saticoy Bay LLC....They just collect the money from them. My AC went out last summer 2 weeks in Vegas summer with no AC, finally fixed it myself, Kitchen sink 6 weeks no repair fixed it myself. Master bath toilet now a week and a half. Why bother calling them they just wait you out till you fix it yourself. I have only stayed this long her because I like the unit itself. Turn Key takes ZERO responsibility for the property they rent, but they do collect the money. I am giving notice and done with this horrible excuse for a company