I used to be a big fan of this place. I have been going there for years. Service can be slow but the food was good so I put up with it. I get to Mentor a few times a month on business and this has always been my hang out. Lately, service has been declining along with the quality of food. A few times, the bread was very dry (multi-grain ones at least) and food quality was inconsistent. I get oil dressing and sometime it is soaking wet and sometime not enough, making the sandwich every drier. The worst part of it is the service. Slow speed is a given these days no matter what time it is. I stopped by last week around 3 PM and I was the only one there. The guy behind the counter acted like I was such a burden and slapping on the ingredients every time I asked for additional topping other than lettuce and tomato he offered. Unbelievable customer service I got with an attitude for years of loyalty. I am done going to DiBella's.