I've never been to a restaurant where we (a party of 6 with a reservation) sat at a cleared table with no water, no bread, no cutlery, no service for 15 minutes before receiving a menu .... when we finally had someone provide a menu, it then took another 15 minutes to get the wine we ordered.
Still no bread, still no food.
The server dumped the wine bottle on the table (unopened), and went to find glasses. 10 minutes later she then threw the bottle opener at our table so we could open the wine ourselves while she went to find glasses. Most (!?!) of the wine glasses arrived within the next 10 minutes, and still no bread or food.
Do I need to go on?
And while the server apologized profusely, she never offered to take anything off the bill or even a dessert on the house for our clearly disgruntled group.
Food was fine -- the house-made burrata is quite remarkable. But not enough of a reason to return. Others we were with have had better experiences, and I would hope for the owner's sake that our dinner was an aberration...