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  • Just an update for anyone interested. After working with Wells Fargo corporate for months, this issue is still not resolved. Last month, my business paid around 5.5% to process credit cards through them, which is OUTRAGEOUS! I paid 2.9% at Stripe before being convinced to switch to Wells Fargo to "save money". After all of their mistakes and lies by merchant services employees, they wouldn't even waive the $500 fee to end my merchant services contract. If you are considering merchant services for your business, here are some better options I have found in searching around: 1) Stripe - flat rate of 2.9% + 30 cents per transaction 2) Freshbooks - you can now process cards through Freshbooks and they quoted me 2.5% flat rate + 30 cents per transaction, although it does vary by your volume. 3) Gravity Payments - I ended up switching to them after this awful nightmare. I do not have a flat rate and the rates will change based on type of card used, but I will be paying less than 3% on average. They do not have all of the monthly and annual fees that WF charges. Whatever you do, do NOT switch to Wells Fargo for credit card processing. They charge monthly and annual fees you do not have to pay elsewhere. They lock you into long-term contracts that are expensive to leave (even after all of the mistakes and lies, WF is making me pay $500 to leave). Bottom line. This bank does not value your loyalty. I have done so much business with Wells Fargo over the last 25 years and they do not care. They made a mistake and their employee lied to me, but they refuse to make it right. My recommendation is to go to a credit union for your banking needs and use another processor for credit card processing.
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