I can't say enough good things about this place! My husband took me during their grand opening (which happened to be my birthday). First of all, everyone who worked their was super friendly and attentive. We stopped for a glass of wine at the bar before we headed up to the cat loft for our visiting hour(which by the way you do need to reserve a time which is available on their website). The waitress was quirky and fun plus she recommended wines. You are allowed to bring drinks upstairs to the cat loft while you enjoy time with your furry friends (however, you are responsible to watch your own drink;)). The girl working in the cat loft was friendly and knowledgeable. My husband and I had a hard time deciding what cat we wanted to put in an adoption application for and we asked her a million questions. She had no problem answering them and did not get annoyed that I was acting like a crazy cat lady :).
Adoptions are through animal friends so you shouldn't expect to go home the same day with a cat unless an adoption counselor from animal friends happens to be there also (one was not there when we visited). The adoption process took about two days and we adopted Latte(side note: all cats are renamed after a coffee or wine product). Lattee is now named Annie and she is the love of our lives! I fully support their mission and would recommend it to anyone who is looking to adopt a cat!