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| - Let's begin by saying that the layout is terrible. As others have said, you must walk down the escalator and then past the kitchen and service counters to get to the host stand. The service was equally as terrible, rude staff at the front and wait times when 50% of the tables were clear and clean.
Once we were sat, our server, who was unkempt, asked us what drinks we'd like to start with, and that was the only time he ever brought us water. He came to take the order while everyone was visibly unprepared to order, then disappeared for ten minutes. Three of us ordered different salads, we had a child who ordered a sandwich, and the last meal was paella. When the food arrived, the server handed on person at the table each dish to pass to the other people at the table. The salads were all large, fresh, and tasty. The paella, which the server was clearly never taught how to pronounce, was decent though under seasoned, and the rice was overcooked and limp. The kids meal came with a drink, which we then had to ask to be put into the children's cup, which it was supposed to come in. The server came back ten minutes later, dumped the cup on the table, asked "Is that all?" and walked away.
The meal ended with the server coming up to us, with half full salad plates, saying "are you done?" then turning to the next person and saying "you done too?" without an answer from either of us, removing the plates.
I don't plan on coming back here any time soon, and it's a shame that a restaurant I grew up with has turned into this.
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