The facility is very nice and so is the staff but what really turns me off is receiving 2 quotes for a neuter (35bucks) then leaving with a 170 dollar bill. I don't get why it's so hard to mention that there will be additional fees or to state that neuters START at 35. I'm guessing that's for no anesthesia? Someone clue me in! Also my boyfriend had dropped my cat off and he told me they told him he NEEDED to get the cat chipped. That's an extra 40 dollars. I feel like they're car salesmen! Selling extras! He told them the cats are indoor cats and don't need it and the lady told him it's needed. If I was present I would've said NO THANK YOU. I guess I'm just really annoyed about receiving two quotes for 35 and NO MENTION of any additional charges. I'd like to give you five stars but I don't even think I'll be bringing my female in for a spay here.