We decided to invite some friends for dinner at this location to celebrate my birthday because we have always had good food and good service. We arrived early and were seated right away. The waiter brought the chips and salsa and drinks quickly. After we ordered our food, we waited a long period of time. I finally questioned the waiter as to why it was taking so long. There were people that came in after us and already had eaten and left. He said "I see it up now". When the food was brought to our table it was room temperature at best. One person sent hers back and all they did was heat it up and send the same plate back out. Two others just sent theirs back as it was awful. The rest of us just ate most of the cold food as we were hungry. The manager came out and apologized and offered to discount our bill. Considering how bad this was, we should not have had to pay anything. After we were done the manager never came back out to make sure we were ok. I felt she was very insincere. My wife and I have been very loyal to OTB, but with this experience we will not go back.