Very disappointed in this restaurant again. This is the third time I have had a bad experience here and it has never been about the food. A friend and I decided to have lunch today. I arrived early and walked in at 11:10am. It is very chilly in charlotte today and was happy to find a warm spot. A gentleman sitting at the bar turned around and looked at me like "what are you doing here?" And then reminded the hostess(like I am not standing right there) that they do not open until 11:30. She then repeated what I just heard him say?? I get it that you don't open until 11:30, but if your front door is open and someone walks in (with less than 20 minutes to wait) wouldn't you say "we don't start serving lunch until 11:30, but we would be happy to seat you and get you a drink". There are too many great restaurants in Charlotte now to go to ones that don't appreciate customers. I left and met my friend a Cafe Monte which is right around the corner and always delicious, friendly and packed with happy customers.