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  • Completely unprofessional. We were sat on the patio by a hostess and never greeted for 10 minutes. Finally a manager, named Aaron, comes out and says my mom cannot have her toy Pomeranian on the patio. That is completely understandable however this dog has been a service animal for nearly 3 years. When she expressed this to him he actually, physically rolled his eyes (which blows me away) and said "oh really? Do you have papers for him"? The fact that the manager of this establishment felt comfortable being so blatantly rude especially after we had been sitting 10 minutes without acknowledgment blows me away. It is illegal for a restaurant to request service papers with private medical information on it and had he not have been so rude then we wouldn't be filing an official report on the restaurant about it. Such a shame because I love the other Yard House locations.
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