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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • I am writing to you to today to file a complaint against T-Mobile. Last Saturday May 24, 2015 I went into the store location of 7625 W Lower Buckeye Rd, Phoenix, AZ (623)474-4920 at approximately 2:15PM where I was greeted by a friendly staff of employees. I came in to purchase a new cell phone as my phone was damaged beyond repair. My sales person asked if I had considered the $0.00 down plan by that T-Mobile was offering to select individuals. I explained that I really didn't know anything about the plan but would love to see what is offered to me...He called the Corporate T-Mobile number to see what if anything was available to me. The Representative Amy (I think but all in my notes for my T-Mobile account) stated that there was GREAT NEWS that I was approved for the $0.00 down plan and was updating my account. After we (my Store Rep & I) heard this the store Rep asked me to go ahead and look around the store to see if there was anything I wanted while they were wrapping up my account. I was very pleased to see that there was a number of phones that I found that would meet my need bt I needed help to decide; so my representative put the store manager on the phone with the Corporate Sales Rep (Amy?) so that he could give me more information on the phones that were at this point considered my options. We reviewed all phones I was considering until I picked one that best met my needs. I was on top of the world....UNTIL I was about to check out to find out that the Manger was just advised that Amy wrong and that in fact I do not qualify for the $0.00 down plan or any other. Needless to say I was disappointed so I called T-Mobile directly to find out why this would ever happen to have a customer believing for over 1.5 hours that they were approved for a credit plan and shopping for a phone when there was no credit offered to them. When the manager at the corporate location went off on me raising his voice and very demeaning to me? Really after over 2 years and over 50 additional customers (friends, family, and co-workers) this is how I am treated? I was emotional hurt and disrespected and ORDERED to put the store manager on the phone. I used to be a promoter of T-Mobile to all my family and friend but now after being embarrassed and disrespected by their staff would never recommend T-Mobile to anyone. I would like to make sure this never happens again to anyone and I would also like an apology from T-Mobile as well
http://www.openvoc.eu/poi#coolReviews
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