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  • This dealership is lacking. From sales to service to the body shop. No communication between departments. General Manager was called twice and we never got a return call. We've owned our SRX for 3 weeks and I have to say this was our worst car buying experience EVER! Had the car into the body shop for a few dents, dings and paint chips and torn driver seat. They were then supposed to turn the SUV over to service for a few repairs. Got a call on Friday night to come pick up the vehicle. Saturday we get there and ask about the service receipt. The cashier has no knowledge of it being in service and instead of her finding out, she gives me the number to the body shop manager. Then, while on the phone with him I notice the biggest dent and several paint chips were not taken care of. He says leave the car and he will take care of it, then get it into service. So another week goes by, we get a call to come pick up the vehicle. We get there and upon inspection I notice a couple of things were not completed, the seat was not repaired, the clunk noise is written up as "could not duplicate" and while sitting in the vehicle we notice the a/c is not cooling. So once again, we leave without our vehicle. Two days later they call, a/c is fixed and a "new" radio is installed. We are headed out of state and will bring the SRX to a different dealership to see if they will do more than tell us they couldn't duplicate the clunk that happens every time you drive. Don't think it's a normal noise.
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