I would give the practice 2x5 stars if I could. I fully support Kathleen's review of Dr Kocmond; he's fantastic with our four kids as is all the staff.
This review is of their after hours callback service. It used to be that you got through to someone over half the time or, if you didn't, could leave a message and callback number and expect to hear from someone knowledgeable in relatively short order (eg 15 - 20 mins). We've had two recent experiences where we've left callback requests multiple times and haven't heard from a soul in hours. I don't know if this is the result of a change of service by Novant, but it does a disservice to the rest of the practice and they need to switch back.