The customer service through CES has been going downhill for the last few years and they keep making the free-registration deadline earlier & earlier - Who's thinking about a trade show taking place in January in August??? They are losing a lot of smaller companies who aren't willing to shill out the extra $500 to have passes - not to mention losing $$$ for the Las Vegas economy (has anyone noticed that there are less and less people each year?)
Hopefully they will get some staff on board who are nicer and more interested in getting all trades involved, not just the big names.