This used to be my favourite spot for pho but their service has just deteriorated each time I've come. Management needs to be able to admit when they've make a mistake instead of essentially forcing the customer to accept what clearly isn't what they ordered. In the interest of saving $5, you've lost a customer for life.
The pho itself is still alright but there's honestly better places like Little Saigon or even 88. FYI In terms of vermicelli bowls, it's always been kind of shit here though.