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  • Great place if you like paying for cold chicken wings!!! Ok so to start off my review my husband and I had just flown in to the area for the holidays and my parents recommended that we go to East Coast Wings & Grill for some wings. They had been multiple times and said the wings were the closest they had to Buffalo style wings in the area. Needless to say we were excited to give them a try. Upon entering the restaurant we were sat down at a booth that had moveable benches and I almost felt down upon trying to sit. Our waitress, Kim, came over right away and greeted us and got our drink order. She brought us back our drinks quickly and took our food order. I ordered five wings with the teriyaki flavor and everyone else ordered medium regular wings with a basket of fries. The guys ordered draft beer as well. To our surprise the basket of fries came out before the beers did and were very hot and delicious. About 30 seconds later our wings came out. It seemed odd because we had just ordered five minutes before and that is not enough time to cook wings but we were all hungry and started eating. Everyone took bites of their wings and stopped....they were barely warm and close to room temperature. We called the waitress over and explained the issue and she took our wings back to be remade. The manager, Jason, brought out our "new" wings and apologized stating he gave us a few extra for the inconvenience. My first two wings that were on top were steaming hot but the ones on the bottom were still cold as were the rest of the wings on the table. To also be noted one of my partially eaten wings with a deformed bone sticking out of had made it back on my plate. We called the manager, Jason, over and complained. He immediately argued with us saying he threw out the old wings and brought new wings to the table. I explained that the strange wing from my first attempt at the wings was still on the plate and there is no way they did more than just microwave the old wings. He continued to argue with my parents and was extremely disrespectful. Jason obviously does not understand the concept of customer service. Jason took our plates away and Kim came back over and asked us if we wanted anything else. We all declined and as we were waiting for the check, I got up to use the ladies room. To my surprise the bathroom was dirty and had paper towels overflowing from the trash and stunk. I rushed out quickly trying to hold my breath and not touch anything. Upon returning to the table, Kim came over with our check and told us Jason had given us a deal on our check and was only going to charge us for 15 wings (the amount he said we ate) instead of the ordered 25 and everything else we ordered. While I did not expect him to comp everything, I surely did not expect to pay for wings that were cold. To top it off we didn't even eat 15 wings. If I could give this place a negative five stars I would. If you are the owner of this establishment and happen to actually read the comments, I would like to make a business suggestion: Fire Jason. We will never go back nor will we let anyone we know go to this place....stay away yelpers as you will be disappointed.
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