Chuck is awesome! Extremely helpful, kind and will talk to you and help you experiment with new brews. The store has everything you need. It is more expensive than online, but when you get to talk with Chuck, it makes it well worth the extra price, plus it keeps my money local. The 3 stars is because every time I am in there and am helped by one of Chuck's other employees, they are abrasive and talk to me like brewing beer is beneath me. I have friends who brew who've experienced the same thing there. I really want to keep shopping locally, but I'd rather not deal with that type of treatment. Chuck, as much as we enjoy shopping with you and keeping it local, we hope you get some better help soon so we can continue.