Just an update, it's been nearly 2 weeks since Mackenzie of True Results asked me to email her so she could personally take care of the issue. I sent the email and she responded with a generic "I'll reach out to you shortly." And never heard from her again. I even sent a follow up email asking if her reply to my Yelp posting was just for show, or if she was truly going to help me. No response. So there you go, you now know that they will say whatever it takes to get your insurance money. After that, you're old news to them.
Do yourself a favor, and go somewhere else!