Grayhound Bus Lines has hit the bottom of the transportation hierarchy. If you can fly, fly. If you can take a train, hop on board. Otherwise drive, bike or walk. A Grayhound Bus should be a last resort. Confusing web site. Online reservation system is antiquated and out of date. But that's not the worst. "Customer Care" is atrocious. Unresponsive, dispassionate, dismissive and poorly trained. This company should be laid to rest in the boneyard of failed companies who were their own worst enemies. Nearly all my issues with Grayhound involve systems and policies that are self-inflicted disasters. I was looking forward to an adventure. "Kathy I said as we boarded the Grayhound to Pittsburgh, Michigan seems like a dream to me now."