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| - Last night, I reserved a table for 12 based on the recommendation of friends whose opinions I trust who raved about the place. Unfortunately, what we received last night was easily the worst food and service I've experienced in a very long time. It's times like this that you wish Yelp would allow zero stars.
The night began innocently enough; we were seated within 5 minutes of our reservation time in a room that can best be described as spartan; but no matter, some of my favorite restaurants in the world aren't much to look at.
We placed our order, and then waited ... and waited ... and waited. The wait staff was obviously mortified as they avoided any interaction with tables as no one in the entire restaurant was eating anything. My brother actually got up and walked over to Taco Bell to get himself something to tide himself over. Finally, after over 50 minutes, our server emerged to tell us that they were out of the chicken fingers one of the kids had ordered from the kids menu. So we now know that it wasn't that the food was taking an exceedingly long time to cook, but rather, no one had touched our ticket for almost an hour. Amazing since no food had emerged from the kitchen that entire time.
At this point, my brother had had enough and walked out with his kids to go get them something to eat. Our table of 12 had just become 8. About a half hour later, food finally began to emerge.
I ordered the steak frites medium rare. The steak I received was way past medium, no pink inside at all. And even properly cooked, this small steak and pile of ordinary fries was a $17 plate at best, not $22.
My wife had ordered the lobster chili rellenos. Why they call them rellenos is beyond me. First, there was only one little stuffed pepper in the middle of the plate. Secondly it was not battered and fried as rellenos should be. Both might be excusable but when the lobster inside is still frozen, it is not.
We tried to get our servers attention to address the problem, but she wasn't having any of it. She actually did a 540 degree circle around our table, managing to avoid seeing me trying to flag her down, and made a beeline back into the kitchen.
To be fair, I doubt she would have been any help as she explained earlier when we asked why it took so long to inform us they were out of chicken fingers that "she wasn't the kitchen". True enough, but you're our liaison to the kitchen ... aren't you?
Finally we actually flagged down another waitress and explained the problem with my wifes dish, and although everyone else was obviously finished, instead of offering to just drop the dish from our bill, she insisted they make her another one to go. Even if the dish were perfect, there is no way it was worth $28; even two would not be.
The bill finally arrived and to make up for the problems, we were informed that the drinks had been comped (since out of the 8 of us we ordered maybe 3 drinks). The final tab for 8 people who waited eons for absolute crap? $200.
Needless to say I had a lengthy conversation with the manager on the way out who apologized profusely and intimated that whoever was in the kitchen wouldn't be there for long.
Good luck to you, but I think I'll let you fix your restaurant without using me as a guinea pig. Never again.
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