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  • This is a candidate for 'Worst Panera Ever'. Now, the food is fine (mostly). It *is* Panera, after all. But I'm judging this location by its own standard...answering the question: "Does this restaurant excel at what it attempts to do?" The answer is a resounding "no". There are two main problems here: First, quality of service. Ninety-five percent of the staff at this location act as if they wish you would just leave them alone. They speak in barely audible tones; when you stand at the register, they do not greet you, rather, they stare at you and wait for you to place your order. Behind the counter, there always seems to be some sort of crisis--people are running everywhere, they're always out of something, everyone seems a little confused. Second, quality of food. Again, this is Panera, so this is a minimum level of quality you can expect. However, the manner in which the staff slaps the meals together leaves much to be desired. Expect to get spilled soup, sloppy, tipped-over sandwiches, wet napkins, apples with bruises...the list goes on. It's slack, and not up to the standards of other Panera locations. I eat at this location solely because it is near my office. So, good job to Panera's corporate real estate department for selecting this site. However, given my choice, I would eat at *any* other Panera in Northeast Ohio before this one. I really hope they improve their game--this location is an embarrassment to the franchise.
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