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  • This Gold Marriott customer says, "Good job." My first visit in many years to downtown Phoenix. From the moment I stepped out of the taxi it was a good experience. It's my understanding that this became a Renaissance two years ago. Room was tastefully decorated. The Elevate Club Lounge was very nice (thank you, Pam and Andrew). Ordered room service. A spot on delivery and the food was excellent. Elevators look a bit worn, but I heard that they're getting a makeover this summer. Even The Shop had a better than usual selection of products (like, Jack Black products for men). Now, there was one issue that occurred upon departure...and I felt so strongly about it that I called the hotel's on duty manager from the airport. There was an employee out front who was very insistent about ordering up Yellow taxis. There were none queued up and he was on his mobile trying to scrounge up more. A licensed taxi of a different company approached, I flagged them over. The hotel employee attempted, in a strong tone, to dissuade me from using this "unlicensed street cab" (which it was not), including using his body as a wall between me and my chosen transportation. I had to get very firm with him. Highly unprofessional. Obvious there's some compensation on the side going on there.
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