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  • Horrible service. I made a reservation on a Wednesday night for 5 people at 7:30pm. I booked online and returned the call from the host in the afternoon to confirm the reservation. The whole party arrived on time and were told that the table that had been designated for our group was still eating, and they had been taking a long time. The host assured us he was going to figure something out. We patiently waited outside, and the server continued to provide us updates about the status inside the restaurant, although was unable to find a seat for us by 7:45. My brother had really wanted to try the food so we stuck around. Finally, just before 8, the host announced he had found a table for us. I wish it stopped there, but unfortunately the service was quite poor once we were seated as well. When our waitress finally came by with waters (about 10 minutes after sitting down) we told her we were ready to order our food (as we had been studying the menu for the past 40 minutes). She seemed a bit taken aback but went with the flow. We didn't order anything special - the whole shebang with an upgrade and 4 beers. Unfortunately, the process of getting our food took an extremely long amount of time. The wait between our two courses felt like forever and overall the whole process took us until 9:45. Once we finally got our bill, there were no discounts, no drinks or appetizer on the house, no sign that we waited half an hour for our table and another 1.5 hours for our food. I live down the street and have frequented the restaurant before and was excited to bring my family. Because of this experience I will not be back. I reached out to the restaurant to share my experience and give them an opportunity to respond. Unfortunately all I received was a lame email response that ended with "If you would still like to come to Patois in the future, please email me directly and I will let our management know that you will be joining us." Not sure exactly what that means as there is no offer for compensation in terms of discounted food or drinks but either way I won't be taking them up on that strange offer.
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