Called them and explained our issue with one of the motors in our bedroom slide. They understood our time constraint and squeezed us in their tight schedule; not only that, but they allowed us to camp in their property with access to water and power!
Early the next morning they determined the part needed and ordered it.
While waiting for the part, they also checked on a different issue we had regarding our water tank. After making pertinent diagnosis, they explained to us the cause of the problem, showed us exactly what they were talking about, and gave us a solution and an estimate cost. For this particular issue we decided to go to the coach manufacturer, since it was a poor design.
By the end of the working day, our slide was fixed and we were back on the road.
They were very friendly. Great job from the whole team of technicians and caring employees.