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| - I am not one to write reviews but after the move out experience I had I felt the need to post my absolutely horrible experience!!! And I wouldn't even give them a 1 star but had no choice since it doesn't let you select no star!!! Where to even begin.....I moved out thinking I was moving on from the constant issues I had only to get a letter from an agency, no prior contact from the complex and they had my new address and my phone number, 30 days after moving out basically saying I hope you enjoyed your stay with us but you have an outstanding balance of $732.27. My rent was paid online and was never a day late, it was paid days in advance so I call their office to understand what the charges are for only to get the run around from several people and put on hold several times (47 mins long) only to get to told it was to replace the carpet because I had a pet? First of all when I moved into the apt it wasn't new carpet and the prior owner also had a pet and I asked about the carpet condition during my move in inspection and conveniently it was never documented. So now because I was a good tenant and make decent money you think your going to try and charge me for carpet replacement, I DON'T SO! With that being said let's talk about the issues I had that were never resolved or given band aid fixes...leaking ceiling upstairs and water dripping which I was told was from the condensation over flow tank in the attic over flowing which this happened 3 times and they had to put industrial fans in the attic that had to run for days (on my expense) and damage to ceiling which resulted in water leaking from the ceiling TO THE CARPET (but my 8 lb Yorkie destroyed the carpet). Next there was the wonderful neighbors who did nothing but smoke weed which would come through the vents and it's great when you have company staying in your spare bedrooms and make comments the whole time, especially when they have asthma and can't breathe, and all the clothes I had in the spare closet when I would wear smelled like I worked in a weed dispensary! To make it even better was their dogs that constantly barked, since the walls are so thin it would keep me up at night on numerous occasions, since they would leave them alone for days at a time and very long hours! Or the time that their dog actually tried to attack my dog while I had my dog out on a leash which their dog wasn't! If the complex uses a landscaper they do a great job of keeping the front of the complex nice but the back has trash everywhere, dead plants and the pick up after your dog policy is clearly NOT followed since there is dog poop everywhere so bad that at night I would use a flashlight to ensure I wasn't stepping on poop while I was walking my dog! But in the lease it's called out if you don't clean up after your dog it's a $50 fee, maybe they should focus on that and they wouldn't have to charge me for carpet that I didn't destroy! Then there is the OUTDATED appliances ...that are in horrible cruddy condition and barely work....Lastly we can talk about the horrible customer service, I was in a horrible car accident 3 months after moving in and my car was totaled by someone who ran a stop sign. Since it's a guard gated community and I had a rental car post accident I had to go to the office to get another parking pass only to be told I had to pay $25 to get a new one??? Im sorry my car was totaled and I was taken to be ER but I should have remembered to tell the paramedics to get my parking sticker out my car??? Great customer service Julie!! So I could go on and on and on ...and today when I called about the outstanding balance they claim that I owe I did speak to the property manager Cheryl and all she did was re explain the fees and told me they won't change but provided me the number of the Corporate office and the name Norma to speak too since there was nothing else she could do! Another example of Great Customer Service! I will be calling them tomorrow and I will spread the word on social media and maybe even contact channel 13 on the tactics of this complex ....it's a joke of a guard gated community that's poorly managed and run down!!!! Do your research before you consider this place as a home!!!!
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