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  • I had the worst customer service today. I was placed on waitlist since AA was delayed for my connecting flight to PHX. So i come up to the desk to talk to an agent named Theresa B. I was politely inquiring when I could get my name on the list. Theresa says in a rude tone: "They are not even working on that flight yet." Ok, so i try to wait patiently. Finally after 2 hours, the 10am flight is almost done boarding and this agent named Ella H was nice enough to accommodate me. There was no room for my carry on luggage so she checked it in. As I go inside, someone was sitting on my seat. Later on, the supervisor figured out that the last passenger before me was a couple and so, there really was no seat for me. So now, not only did Ella tell me to get off the plane, but now my luggage will now be separated from me. Ok, I can deal with mistakes. But was there any apology at all? None of these agents Ella and Theresa know how to deal with customers. Ella was so stressed out and did not even say I'm sorry for the inconvenience. Never will I fly AA. Very poor, unprofessional service and stressful flight. I should've stayed with Hawaiian.
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