I had gotten a gift card to H&M and used it at another location. They gave me back the wrong part of the gift card so when I came to use it at arrowhead it wouldn't work. Brad, the DM of the store took great care to help me. After almost an hour on and off the phone, through his persistence they tracked down my previous receipt and got the gift card number from the system. I can't tell you how much it meant to me that he would help me like that. Brad is a great DM and should get a raise! Thank you so much Brad