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  • I absolutely love this hotel, really. I've stayed here 3 times and have never had a bad experience with the hotel itself. The staff is super friendly and wonderful, the rooms are comfortable, there is FREE laundry, our room had 2 bathrooms, the cafe is great, the pools/spas are awesome, and everything is fantastic overall. However, the timeshare experience completely ruined my impression of Diamond Resorts as a whole and I will never stay at another Diamond Resort hotel again. Ever. I'd rather camp out by a dumpster. Pro-tip: Absolutely DO NOT accept the timeshare bribe. Don't do it. It's a trap. I should've known when they casually asked about my income and relationship status. Invasive much? They said it would take about an hour. It took 3 hours. Dale and Jonah. Oh boy. Where do I begin. Upon greeting us, Dale asked us what drugs we did at EDC and gave us explicit details of his love life throughout the tour. This was the most unprofessional and tasteless sales pitch I've experienced. 2 hours into trying to sell us a timeshare, Dale gave up and Jonah stepped in. Jonah was extremely abrasive and assaulting towards my friend and I. How do you expect someone to give you $$$ when you are literately yelling in their face? After they both gave up, a friendly woman was sent in to salvage the meeting. Honestly, had we started with her, it would have gone a lot better. She was actually super nice and professional but it was too little too late. Had it not been for the whole timeshare mishap, I would have given Cancun Resort Las Vegas 5 stars. The resort itself is fantastic. The timeshare experience is literately hell. What an unfortunate way to end this trip. I'm honestly embarrassed for this resort. Absolutely never again.
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